The importance of business process modeling in software systems design

Despite diligent efforts made by the software engineering community, the failure of software projects keeps increasing at an alarming rate. After two decades of this problem reoccurring, one of the leading causes for the high failure rate is still poor process modeling (requirements’ specification). Therefore both researchers and practitioners recognize the importance of business process modeling in understanding and designing accurate software systems. However, lack of direct model checking (verification) feature is one of the main shortcomings in conventional process modeling methods. It is important that models provide verifiable insight into underlying business processes in order to design complex software systems such as Enterprise Information Systems (EIS). The software engineering community has been deploying the same methods that have haunted the industry with failure. In this paper, we try to remedy this issue by looking at a non-conventional framework. We introduce a business process modeling method that is amenable to automatic analysis (simulation), yet powerful enough to capture the rich reality of business systems as enacted in the behavior and interactions of users. The proposed method is based on the innovative language-action perspective. c © 2008 Elsevier B.V. All rights reserved.